Contact Eleven AI Support

One Inbox, Enough Context

Contact Eleven AI at support@elevenai.app. The inbox handles product use, account access, billing and refund questions, API or integration context, partnership proposals, security reports, and reports involving voice misuse.

Help Us Identify the Exact Case

Write from the email associated with the account when possible. Name the page or workflow, describe the expected result, and explain what occurred instead. An order, receipt, task, or generation ID can anchor the investigation; for a visible error, include its exact wording and the action immediately before it appeared.

Screenshots are useful when they omit secrets. Never send a password, private API key, complete payment-card number, recovery code, or other credential. None of those values is needed to review a support request.

Choose a Subject Route

• Product use — identify whether the issue concerns the public catalog, text to speech, voice cloning, voice design, downloads, credits, or generation history.
• Account, billing, or refund — provide the account email plus an available order or receipt ID; review eligibility in the Refund Policy.
• API or integration — outline the intended workflow, failing request or step, and expected response.
• Partnership — identify the organization and explain the proposed use, likely volume, and intended timing.
• Security or abuse — share the affected Eleven AI URL, safe reproduction evidence, and steps. When reporting an imitative catalog style, include its direct voice-page link.

Review and Routing

The supplied context is reviewed and routed according to the subject. Account-access, payment, billing, and security matters are prioritized, but Eleven AI does not state a fixed response SLA on this page.

Email: support@elevenai.app