Refund Policy
This policy explains the conditions Eleven AI applies when deciding a refund request and the information an account holder should send.
Conditions for Eligibility
A refund request can qualify only if each of these requirements is met:
- The request is submitted within 7 days of the initial purchase or first subscription charge.
- The paid account's included features have remained substantially unused.
Meeting those requirements does not guarantee approval. Eleven AI evaluates the individual request together with the exclusions listed below.
Sending a Request
Send an email to support@elevenai.app concerning the account charged. State the account email and include an order or receipt ID when one is available. A short explanation may be included, but giving a reason is optional.
After Approval
When approved, the refund is returned through the original payment method. The bank or card issuer normally completes its side of processing within 5-10 business days.
Requests That Are Generally Excluded
Refunds are generally unavailable in these situations:
- Accounts showing significant paid usage, including substantial generation volume or high credit consumption.
- Subscription renewals requested after the 7-day window fall outside standard eligibility.
- One-time credit pack purchases, unless required by law, fall outside standard eligibility.
- Accounts that violate our Terms of Service or abuse refund mechanisms fall outside standard eligibility.
Canceling a Subscription
You can end the subscription at any time to turn off upcoming renewals. Doing so stops later renewal charges without automatically returning amounts already paid.
Billing Disputes and Chargebacks
If a billing problem occurs, contact support first so there is an opportunity to resolve it. Account access may be limited while an unresolved chargeback is under review.
Rights Preserved by Law
Nothing here reduces mandatory consumer rights supplied by applicable law.
Policy questions may be emailed to support@elevenai.app.