Eleven AI voice generatorEleven AI

Privacy Policy

Read what information Eleven AI handles, why it is used, when it may be shared, how long it is retained, and how to contact us about privacy.
Oct 24, 2025

What This Policy Covers

This Privacy Policy applies when you visit Eleven AI, use an account, or work with its AI voice-generation services. It identifies the information involved in those interactions, the reasons for handling it, the limited circumstances for disclosure, and the approach to storage, protection, and cross-border processing. By using Eleven AI, you acknowledge these practices.

Data Involved in the Service

The service may handle these categories:

  1. Account details — name, email address, login identifiers, and profile information you submit. These details support account creation and authentication, account administration, and support conversations.
  2. Product activity — feature selections, interactions, generation records, settings, and timestamps. This activity is used to deliver the service, understand usage, improve quality, and detect abuse.
  3. Technical records — IP address, browser type, operating system, device type, and related diagnostic details may be processed for security, troubleshooting, compatibility, and performance.
  4. Cookies and similar tools — session, preference, and analytics information can maintain a signed-in session, remember choices, and help improve the experience.
  5. Billing records — payment status, transaction identifiers, billing metadata, and subscription status may be received for payment handling, invoices, fraud prevention, and required financial records.
  6. Inputs and outputs — scripts, prompts, voice direction notes, uploaded audio or transcript assets, and generated outputs are processed to perform voice workflows, retain history, and support reliable operation.

Purposes for Processing

Eleven AI uses this information to provide and maintain the product; complete purchases; administer subscriptions and credits; improve product and model workflows; protect availability and security; investigate or prevent fraud, abuse, and security incidents; satisfy legal requirements; and enforce the Terms of Service.

When Information Is Shared

We do not sell your personal information. Disclosure is limited to the operational, legal, and protective cases below:

  • Vendors that provide infrastructure, payments, or another service may handle information on our behalf subject to contractual safeguards.
  • Information may be disclosed when required by law, in response to a lawful request, or to satisfy a regulatory requirement.
  • Information may be shared when reasonably needed to defend the rights, safety, or integrity of Eleven AI, users, or the public.

Retention and Protection

We retain information no longer than needed for the purposes described here, unless the law calls for a longer period. Reasonable technical and organizational measures are used, including appropriate encryption and access controls. No system can promise absolute security.

Processing Across Borders

Your information can be processed outside your country. If that cross-border transfer requires particular safeguards, Eleven AI applies the measures appropriate to the transfer.

Changes to This Policy

Eleven AI may revise this policy. Material revisions will appear on this page together with an updated effective date.

Privacy Questions

Questions about the policy or data practices may be directed to: